Our Mission
With unwavering discipline and relentless focus, we strive to provide our customers with the single best experience in the development, deployment, and support of critical incident software solutions
Our Story
In 1996, we opened our doors and embraced the mission to create an easy-to-learn, easy-to-use crash diagramming tool. The objective was to create a digital diagramming tool that would be as easy to use as a pencil and paper.
​
Since then, we have grown and expanded our offerings from crash diagramming to include crime scene diagramming, fire preplanning, post-event critique, counter IED and post-blast diagramming, field reporting, crime search reporting, security, and vulnerability assessment applications, while also offering training, custom development, and custom professional services, etc.
​
Fast forward to today, and our mission-critical tools have been integrated into nearly 100 partner applications. Our customer base now spans law enforcement, military, and insurance agencies. We are deployed in over 70 countries around the globe. In fact, we are now one of the most widely deployed, widely used diagramming tools in the world.
​
We are committed to continual product improvement and innovation in our space. We have always been committed to the mission of our customers, and to providing the single best sales and support experience in the industry. Service is in our DNA, and we look forward to the next 25 years.
The SmartSafety Software Difference
SmartSafety Software is trusted by over 300,000 law enforcement officers worldwide. We got here by building tools that solve real problems for the people doing the work.
​
We use AI internally (across development, testing, and deployment), so our engineering team ships updates on a shorter cycle, catches bugs before they reach your machine, and responds to agency needs at a pace legacy vendors can't match.
​
We use AI to strengthen our development and support, never to compromise your data, your investigations, or your trust. Here's why.
​
AI models predict. They generate. They approximate. That's useful in a lot of industries. It's a liability in yours.
When a diagram is presented as evidence, opposing counsel doesn't ask how convenient it was to build. They ask how it was built, what data it's based on, and whether the output can be independently verified. A GIS-sourced road network has a clear, defensible origin.
The same logic applies to your data. If your case files are processed through a third-party AI service, even briefly, you've introduced a link in the chain of custody that you don't control, can't fully audit, and may have to defend under oath. We don't think that's a tradeoff any agency should have to make.
So we drew a hard line:
-
AI powers our workflow, so your product updates arrive sooner, your RMS integrations are tested more thoroughly, and your feature requests don't sit in a backlog for a year and a half.
-
Verified data powers your product, so every road, intersection, and structure in your diagram traces back to real-world geospatial sources, not a model's best guess.
-
Your case data stays local, never processed by, stored in, or routed through an AI service. What's on your machine stays on your machine.
We adopted AI where it makes our company and products better.
