Our Mission
With unwavering discipline and relentless focus, we strive to provide our customers with the single best experience in the development, deployment, and support of critical incident software solutions
Our Story
In 1996, we opened our doors and embraced the mission to create an easy-to-learn, easy-to-use crash diagramming tool. The objective was to create a digital diagramming tool that would be as easy to use as a pencil and paper.
Since then, we have grown and expanded our offerings from crash diagramming to include crime scene diagramming, fire preplanning, post-event critique, counter IED and post-blast diagramming, field reporting, crime search reporting, security, and vulnerability assessment applications, while also offering training, custom development, and custom professional services, etc.
Fast forward to today, and our mission-critical tools have been integrated into nearly 100 partner applications. Our customer base now spans law enforcement, military, and insurance agencies. We are deployed in over 70 countries around the globe. In fact, we are now one of the most widely deployed, widely used diagramming tools in the world.
We are committed to continual product improvement and innovation in our space. We have always been committed to the mission of our customers, and to providing the single best sales and support experience in the industry. Service is in our DNA, and we look forward to the next 25 years.
The SmartSafety Software Difference
SmartSafety Software is trusted by over 300,000 law enforcement officers worldwide. We got here by building tools that solve real problems for the people doing the work.
We use AI internally (across development, testing, and deployment), so our engineering team ships updates on a shorter cycle, catches bugs before they reach your machine, and responds to agency needs at a pace legacy vendors can't match.
We use AI to strengthen our development and support, never to compromise your data, your investigations, or your trust. Here's why.
AI models predict. They generate. They approximate. That's useful in a lot of industries. It's a liability in yours.
When a diagram is presented as evidence, opposing counsel doesn't ask how convenient it was to build. They ask how it was built, what data it's based on, and whether the output can be independently verified. A GIS-sourced road network has a clear, defensible origin.
The same logic applies to your data. If your case files are processed through a third-party AI service, even briefly, you've introduced a link in the chain of custody that you don't control, can't fully audit, and may have to defend under oath. We don't think that's a tradeoff any agency should have to make.
So we drew a hard line:
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AI powers our workflow, so your product updates arrive sooner, your RMS integrations are tested more thoroughly, and your feature requests don't sit in a backlog for a year and a half.
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Verified data powers your product, so every road, intersection, and structure in your diagram traces back to real-world geospatial sources, not a model's best guess.
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Your case data stays local, never processed by, stored in, or routed through an AI service. What's on your machine stays on your machine.
We adopted AI where it makes our company and products better.
Meet The Team
Joe Cucchiari
Vice President of Operations
Joe has over 25 years of sales and operational leadership experience in Commercial, Education, State and Local, and Federal technology and service solutions. He is thankful to have an incredible leadership team to lean on, and the best customer base to support.
Aaron Baumert
Director of Sales & Marketing
Aaron has over 25 years of experience in International, Federal, State & Local agencies, with a focus on software and hardware technologies used by law enforcement and military communities. Responsible for deploying technology offerings as well as conducting classes and seminars for all facets of military and law enforcement agencies as well as P.O.S.T certified classes. Aaron is a Charter Member of the All-Hazards Incident Management Teams Association (AHIMTA), International Association of Bomb Technicians & Investigators (IABTI), and Association of Transportation Safety Information Professionals.
Shad Durfee
Systems Engineering Manager
Shad joined the team in 2004. In the years following, he has held many roles within the company. From symbol and form set development to Sales Manager and Sales Engineer, Shad has contributed to SmartSafety Software in every way possible. As the utmost expert in the SmartSafety Software diagramming suite, he is committed to helping others succeed. Surrounded by an incredible support team, customer success is his primary focus.
Brett Murrell
Senior Software Engineering Manager
Brett's team produces custom software products for Federal, State, and private organizations. Brett has led teams through the development of more than thirty systems used by the Department of Justice, Department of Homeland Security, Department of Defense, Microsoft, AIM International, and multiple statewide implementations. An original founder of SmartSafety Software in 1996, Brett is accustomed to wearing the many hats that allow a team of professionals to accomplish the entirety of a development effort, from winning the contract to finishing the final successful touches of implementation. Brett enjoys coding in .NET, writing anything, sitting down with customers, and forming an S-tier team.
Gregory Prosch
Senior Manager, R&D
With over three decades of expertise as a software developer and leadership in diverse industries, Greg brings a wealth of experience to the realm of software development. He holds a Bachelor of Science in Computer Information Systems from DeVry University, setting the foundation for his career. Throughout the years, Greg has seized numerous opportunities to contribute to the creation of internal systems and commercial software products.
In leadership roles, Greg is committed to finding the equilibrium between organizational needs and the well-being of the individuals within the team. His goal is to deliver products that not only meet but surpass customer expectations. Beyond the world of technology, Greg finds joy in backpacking, board games, breakfast, and Boise, Idaho where he resides with his beloved family and friends.