FAQ

01.

What is a Perpetual License?

This license may be used forever, however they do have finite lifecycles. Generally speaking, within a few years, they will eventually reach obsolescence due to factors like changing hardware, operating system changes, utility software updates, etc. Things change, and as they do, the ability to continue to support older software eventually reaches a termination point. ​Maintenance, of course, is one of the solutions to this problem. Staying current on annual maintenance plans covers the expenses necessary to support aging software products, and also significantly buys down or eliminates the costs of staying on current product versions. *Cost Structure* ​You pay the full price of the software license up front and pay for Maintenance contracts on an annual basis. For larger software deployments, the upfront costs can sometimes be significant, meaning capital expenditure is often required.

02.

What is Standard Maintenance?

Standard Maintenance is 20% of the license fee with 5% annual increases and includes o Technical Support: Telephone, Email, Remote-Assist o Bug Fixes o In Version Updates o 50% off Major Version Upgrades o License Management Services: 4 License Audits per year o New User Product Orientation: Annually

02.

What is a Subscription License?

Upgrades and new features are released in real time, and are all rolled into an annual price. This helps streamline the entire version management process and ensures there are no compatibility or obsolescence issues for the end-user customers. *Cost Structure* Subscription Licenses usually offer more affordability, with a predictable annual payment schedule, thus often shifting it into part of the standard operational expenditure category.

02.

What is Premium Maintenance?

Premium Maintenance is 25% of the license fee with 5% annual increases and includes everything in Standard Support, plus: o License Management Services: 12 License Audits per year o Unlimited License Transfers o No Cost Version Upgrades o 10% off all other SmartSafety Software Product and Service Offerings:  - AccuraCSI  - Fingertap  - RedEye  - Remote Training  - Custom Templating  - Custom Formsets  - Implementation and Configuration Fees